Effective Date: 14/11/2025
Last Updated: 14/11/2025
Sintoiya Lodge (“we,” “our,” “us”) respects the privacy of all guests, website visitors, and users of our services. This Privacy Policy explains how we collect, use, store, and protect your personal data, as well as your rights concerning that data.
By visiting Sintoiya Lodge, using our website, booking a stay, or participating in any of our experiences, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
a. Personal Information
Full name, contact details (email, phone number, address)
Identification details (passport, ID number)
Payment information (collected securely via our booking systems)
Vehicle registration number, if applicable
Emergency contact information
b. Booking and Stay Information
Check-in and check-out dates
Room preferences and service requests
Special requirements such as dietary restrictions or accessibility needs
c. Digital Information
Data collected through our website or online booking platforms (cookies, analytics, IP address, device type, browser type, and location data)
Messages or inquiries sent through our website, email, or social media channels
d. Visual and Audio Content
Photographs, videos, and testimonials voluntarily shared by guests or taken in public areas of the property for marketing and promotional purposes (see Section 8 for full consent and limitations).
We use the collected information for the following purposes:
To confirm, manage, and process your booking
To provide services during your stay
To respond to inquiries and requests
To improve our guest experience and service quality
To comply with legal obligations and safety regulations
To send updates, offers, or marketing material if you have consented to receive them
We process your data under one or more of the following lawful bases:
Your explicit consent
Performance of a contract (your booking or stay)
Compliance with legal or regulatory obligations
Legitimate business interests (security, service improvement, marketing communications, and guest feedback)
Your personal data is securely stored and protected against unauthorized access, disclosure, alteration, or destruction.
We use secure servers, encrypted payment gateways, and limited access controls. Sensitive data such as payment details are not stored by Sintoiya Lodge directly but processed through trusted third-party providers who adhere to international security standards.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Guest registration details are retained for up to 12 months after your stay for legal and accounting purposes.
Marketing consents and preferences are retained until you withdraw consent.
We do not sell or rent personal data. We may share limited information only with:
Payment processors and booking platforms (for reservation and billing purposes)
Law enforcement or government authorities if required by law
Service providers under confidentiality agreements (IT, marketing, or operations support)
All third parties handling data on our behalf must comply with this Privacy Policy and relevant data protection regulations.
Sintoiya Lodge occasionally captures photos and videos in public areas of the property (gardens, pool, restaurant, events) to promote our experiences on digital or print platforms.
a. Consent:
By entering Sintoiya Lodge premises, you acknowledge that photographs or video recordings may occur in common areas. We never use content that identifies a guest without obtaining written consent, either at check-in or via a signed appearance release form (see reception form).
b. Opt-Out:
Guests who prefer not to appear in any photos or videos can notify the reception upon arrival, and our staff will ensure your privacy is fully respected.
c. Ownership:
All photographs and videos captured by Sintoiya Lodge or its representatives on the premises remain the intellectual property of Sintoiya Lodge. These materials may be used for marketing, social media, and promotional purposes unless otherwise stated in writing.
Guests may opt in to receive newsletters, offers, or updates. You can withdraw consent at any time by clicking “unsubscribe” on our emails or contacting us directly at info@sintoiyalodge.com.
We will never send unsolicited marketing messages or share your data with third-party advertisers.
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data where applicable
Withdraw consent for marketing communications at any time
Lodge a complaint with the relevant data protection authority if you believe your rights have been violated
We do not knowingly collect personal information from children under the age of 18 without parental consent. Parents or guardians are encouraged to supervise their children’s interactions and ensure that any information shared with us is appropriate.
Our website uses cookies to improve user experience and analyze traffic. You can disable cookies through your browser settings, but some website features may not function properly as a result.
While we implement strict security measures, Sintoiya Lodge cannot guarantee absolute data security. By using our services, you acknowledge that no electronic transmission or storage system is entirely secure and agree not to hold Sintoiya Lodge liable for unauthorized access beyond our reasonable control.
Sintoiya Lodge reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website with a revised “Last Updated” date.
For questions, concerns, or data requests, please contact:
Sintoiya Lodge
Email: info@sintoiyalodge.com
Phone: +254 [Insert Number]
Location: Along the Wildlife Corridor, 40 Minutes from Nairobi
